A Letter to Our Customers About the Coronavirus
Mar 17, 2020
At Hello Sunshine Housekeeping, the safety and well-being of our employees and our customers is always our priority, and we are actively monitoring the COVID-19/Coronavirus situation and taking steps to help keep our communities and homes safe.
We wanted to share with you some steps we are taking.
We have a team dedicated to our response to this pandemic and have Business Continuity Plans to ensure the continuation of services. We are closely monitoring updates from the Centers for Disease Control and the World Health Organization regarding COVID-19. We will continue to seek guidance from these agencies, public health officials and government agencies on an ongoing basis.
Protecting our employees and customers
As our employees interact with customers and the general public, we have taken steps to limit exposure to the virus. We have put restrictions on travel, postponed large-scale events, limited the size of meetings, provided remote-work solutions, and continue to reinforce safe behaviour in every environment – from customer homes and businesses to our own homes, where we have ramped up deep-cleaning.
We are partnering with manufacturers to source as many sanitizers and protective supplies as possible and are prioritizing distribution among employees and customers.
Additionally, we have protocols in place that activate closures, disinfection and appropriate quarantine procedures based on recommendations by government and health agencies.
Assisting our employees
We are in continuous communication with our employees reminding them about the importance of good hygiene, providing them with health education and support whenever needed. Employees who feel ill have been told to not report to work and we have specific quarantine and communication procedures in place should an employee be diagnosed with COVID-19 or is asked to self-isolate by a public health authority, and to provide comprehensive benefits to support them.
We are taking every precaution to ensure the safety and health of our communities, but we need your help.
If you are experiencing flu-like symptoms and have a scheduled appointment, please let our customer care professionals know so that we can discuss options with you to ensure our collective well-being.
Thank you for your support and understanding during this time.
Claire & Tia
Flexible housekeeping options to suit your schedule
One Cleaner
Best for apartments
Two Cleaners
Best for houses
Add-Ons
We’ve got you covered
We take pride in tailoring a service to meet your needs – whether that be one or two cleaners for a weekly, fortnightly, monthly or even just a once off – we’ve got you covered. Booking is super easy with our online booking system. Simply choose how many hours, how many cleaners and which day works best for you. You can be booked in and on to other things in less than 60 seconds.
Friendly, kind and attentive to detail housekeeping
Melissa Carter
Fantastic attention to detail
Kristy Morton
Simply Amazing Girls
Mimma Della Gatta
Super attention to detail!!!
Tori Marie
Our Work Ethic Matches Our Personal Values:
We Care About the Details
Our company pays special attention to the details of every project to ensure the complete satisfaction of each client. Our goal is to make sure that we leave your home with a sparkling kitchen, bathrooms and floors, plus organized and tidy living spaces with refreshing aromas of cleanliness.
Reliable and Trustworthy Service
When you live a busy life, it is hard to find the time to organize and tidy your home or vacation rental. You can rely on us to take care of your property so that you can focus on the things that are important to you.
Passionate About Our Planet
We care a lot about the environment and the impact that nasty chemicals in cleaning products can have not only on the planet and all it’s beautiful creatures, but also our health and well being.
Holistic House Keeping only supports Eco-Friendly, cruelty free products that ensure a happy, healthy planet and home.
Every Hello Sunshine Housekeeping Service Includes:
All areas
Bathrooms & Laundry
Kitchen
Bedrooms
$40
PER HOUR
STANDARD HOURLY PRICING
Our hourly rate stays the same no matter how long or short you need us. This helps you with budgeting, and helps us with scheduling. It’s a win-win for everyone.
Got Questions?
Q: Can I trust you in my home?
A: We ensure all housekeepers have current police clearance certificates, and rigorously screen them to ensure only the highest calibre of cleaner is hired. We also do thorough background checks and call all references from previous employers and clients to give you peace of mind. If you are ever uncertain of any Hello Sunshine Housekeeper simply let us know and we will find you a replacement within 24 hours. We are also fully insured up to $10 million whilst we are in your home.
Q: Do You Bring Your Own Products?
A: We provide all of our cleaning products and equipment ready to go so you don’t have to worry about a thing! All our products are environmentally sustainable and non-toxic for your safety.
Q: How Far Do You Travel?
A: We are based in Mount Lawley, Western Australia and travel to most destinations in Perth – however suburbs further than 15km from the CBD may require a travel fee of $10
Q: Is there a minimum Booking?
A: Yes, we have a minimum booking of 2 hours for a standard domestic clean with 2 cleaners & a minimum of 3 hours with one cleaner. However if your circumstances require a custom arrangement feel free to contact us directly and we will find the best solution.
Friendly, kind and attentive to detail housekeeping
Melissa Carter
Fantastic attention to detail
Kristy Morton
Simply Amazing Girls
Mimma Della Gatta
Super attention to detail!!!
Tori Marie